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Refund policy

We want you to be happy with your purchase, but in the event that you are not we are here to make things right! Merchandise is accepted for exchange (if available) or STORE CREDIT if returned in salable condition within 14 days of the ship date. Returns must be processed through:
  • Help@roeandcru.com

In the email please include your name, order number, and a detailed note of why you are requesting an exchange or store credit.


RETURNS


Making a Return and/or Exchange must be made within the guidelines of our Return Policy.



  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 14 days of your order date to be eligible for a refund. 
  • Returns must be scent free, unworn, unwashed, with all tags attached.
  • Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse.
  • Sale items are final and cannot be returned or exchanged.
  • If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to?
8690 Sierra College Blvd
STE 160 #352 
Roseville, CA 95661 

How will I receive my store credit? 

Expect an emailed E-Gift card within 3 business days of the delivery of your Return.
Can I make a return past the 14 day period for store credit?

Unfortunately we cannot accept anything past the 14 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.


NON-RETURNABLE ITEMS: The following items are non-returnable. No exceptions.
  • Bibs
  • All bows
  • All beanies
  • All teethers
  • All Hats
  • Sunglasses
  • Socks
  • All pacifier clips
  • Sale items
  • Final few items

EXCHANGES

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.
Availability of the replacement item is not guaranteed.  
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.

 If you have any questions or concerns, please e-mail us at help@roeandcru.com